Kendall Cars t/a minicab.com is duty bound and committed to protect and respect your privacy.
Kendall Cars t/a minicab.com is registered with the ICO Data Protection Register under registration number Z9807292.
For the purpose of the General Data Protection Regulation (GDPR), if you book services as a passenger in England, the data controller is Kendall Cars t/a minicab.com (as set out in your booking confirmation).
This policy explains the basis on which we will process any personal data or usage information we collect from you, or that you provide to us, in connection with your use of our websites www.minicab.com and our mobile booking app or our services.
Please read this policy completely and carefully so that you understand your rights in relation to your personal data, and how we will collect it, use and process your personal data.
If you do not agree with this Privacy Notice in general or any part of it, you should not access the Websites, the Apps or use our services.
Information you give us.
You may provide information by contacting us via our Websites, Apps or by email, telephone, social media or otherwise, or by signing up for our newsletters or alerts, or by creating an account and then using our services.
If you use our services through your company, your employer may provide us with information about you when it signs up to use our services, for example, your name and business email address.
Information provided to us by a third party and/or collected from public records in the case of fraud or suspected fraud. In the case of fraud or suspected fraud, we may obtain information from third parties and from public records to prevent and detect fraud.
To perform our contract with you, we will use your information to:
As it is in our legitimate interests to be responsive to you and to ensure the proper functioning of our services and organisation, we will use your information to:
The app captures information such as the passenger’s name, telephone number and email address so that we may contact you and provide a service. The app may access the contacts on your phone so that you can share information about your journey with a “buddy”.
We do not sell, rent or lease your personal information to others for, promotional or marketing purposes.
However, we do send to:
We will share your information with law enforcement agencies, public authorities or other
organisations if legally required to do so, or if we have a good faith belief that such use is reasonably
necessary to:
We will also disclose your information to third parties:
On our secure, encrypted, Cloud-based despatch software called Cordic Technology Ltd.
Cordic Ltd, Progress House, Swavesey, Cambridgeshire, CB24 4UG
We also store personal data in paper form, locked away in secure cabinets and only assessable to team members with express permission at our main office address.
Kendall Cars t/a minicab.com, 13 Suffolk House, College Road, Croydon, CR0 1PF
Unfortunately, the transmission of information via the internet or email is not completely secure.
Although we will do our best to protect your personal data, we cannot guarantee the security of your information transmitted through the Websites, Apps, over email or via our contact centres; any transmission is at your own risk.
Once we have received your information, we will take appropriate technical and organisational measures to safeguard your personal data against loss, theft and unauthorised use, access or modification.
To determine the retention period of your personal data, we consider several criteria to make sure that we do not keep your personal data for longer than is necessary or appropriate. These criteria include:
We will retain your information as follows:
You have rights in relation to the personal data we hold about you. Some of these only apply in certain circumstances. We have described these situations below, as well as how you can exercise your rights. To exercise any of your rights, please contact us at [email protected].
You have the right to ask us to access the personal data we hold about you and are provided with certain information about how we use your personal data and who we share it with.
You also have the right to ask us to correct your personal data where it is inaccurate or incomplete.
Where you have provided your personal data to us under contract, you have the right to ask us to share (port) this data to another data controller in a structured, commonly used and machine readable format.
In certain circumstances, you have the right to ask us to delete the personal data we hold about you.
In certain circumstances, you have the right to ask us to restrict (stop any active) processing of your personal data, save for storage.
In certain circumstances, the right to restrict or object to our processing of your personal information (e.g. where you request correction or erasure, you also have a right to restrict processing of your applicable data while your request is considered).
You can object to our processing of your personal data based on our legitimate interests and we will no longer process your personal data unless we can demonstrate an overriding legitimate ground.
In addition, you have the right to complain to the Information Commissioner’s Office or other applicable data protection supervisory authority.
Please note that these rights are limited, for example, where fulfilling your request would adversely affect other individuals or company trade secrets or intellectual property, where there are overriding public interest reasons or where we are required by law to retain your personal data.
At any time you have the right to object to our processing of data about you in order to send you marketing communications, including where we build profiles for such purposes, and we will stop processing the data for that purpose.
In the event that you wish to make a complaint about how we process your personal data, please contact us in the first instance at [email protected] and we will endeavour to deal with your request as soon as possible.
Any changes we will make to this policy in the future will be posted on this page. Please check back frequently to see any updates or changes to this policy.
Minicab.com Driver App: The app collects drivers’ precise or approximate location data, in order to enable more accurate job offers, and for jobs to be worked on and completed. The minicab.com Driver App collects this data when it is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device.
The app collects location data from users’ mobile devices if they enable the app to do so. The app collects location data while a driver is signed on to the system, in order for them to be accurately sent jobs, and for the job to be tracked until completion. The location data collected from a driver is sent to the target fleet’s system they are currently signed on with.
Drivers may use the minicab.com Driver App without enabling the app to collect location data from their mobile devices. However, this will affect features in the app. For example, a driver who has not enabled location data collection will not be able to receive automatically dispatched jobs, and will be unable to accurately complete a job as it will affect calculations based on journey distance.
Questions, comments and requests regarding this policy are welcomed and should be addressed to [email protected] or by calling 020 8681 3535.
